Handle the Work · Certificates & Evidence
Certificates should take minutes from your relationship, not hours from your team.
Certificate and evidence requests handled end to end — intake, verification, issuance, revisions, holder requests and the audit trail behind them.
Service Lane
Certificates & Evidence
Certificates should take minutes from your relationship, not hours from your team.
Certificate volume never stops and never scales down
Certificates are individually trivial and collectively enormous. They arrive unpredictably, often urgently, frequently with non-standard holder requirements, and always from someone who needs it today. A team can be fully competent and still be buried.
What it looks like day to day
- Requests arriving by phone, email and portal with no single queue
- Non-standard holder wording escalating to whoever knows the answer
- Reissues and corrections consuming as much time as originals
- No record of what was issued to whom, or when
What Layr's operating data shows
17.2%
Certificate request service requests
First half of 2026
4.8
Linked activities per active certificate service request
First half of 2026 · Intake, verification, communication, documentation and completion.
Certificate requests were roughly one in six service requests across January–June 2026, and each active certificate request carried an average of 4.8 recorded linked activities across intake, verification, communication, documentation and completion. Routine does not mean trivial.
The full operating pictureA single queue with a defined standard
Requests enter one intake regardless of how they arrive. Standard requests are verified against the policy and issued. Non-standard requirements are identified and escalated rather than guessed at.
- 01IntakeRequests are captured from every channel into one queue.
- 02VerifyThe request is checked against the policy in force.
- 03IssueThe certificate is produced and delivered to the holder.
- 04MaintainRevisions, reissues and the audit trail are handled on the same record.
What Layr takes on
- Request intake across channels
- Verification against the policy in force
- Certificate issuance and delivery
- Revisions and reissues
- Holder requests and follow-up
- Audit trail of what was issued, to whom, and when
- Escalation of non-standard requirements
Design this around your actual book.
Four questions, then a presentation built around your agency — your logo, your colors, and a link you can keep and share.